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For more information, see Intune Customer Success.
Learn about any known issues in Microsoft Intune.
For additional Intune troubleshooting information, see Use the troubleshooting portal to help users at your company.
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Best practices for Intune software distribution to Windows PC.
Troubleshooting MSI app deployments in Microsoft Intune.
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Take Action to Ensure MSfB Apps deployed through Intune install on Windows 10 1903.
Deploying Visio and Project as part of your Microsoft 365 Apps Deployment.
The information in the topic Troubleshooting packaging, deployment, and query of Microsoft Store apps helps you troubleshoot common problems you might encounter when installing apps from the Microsoft Store, whether by using Intune, or by any other means. Troubleshooting apps from the Microsoft Store To better recognize ARM64 apps in the Company Portal, consider adding ARM64 to the name of your ARM64 apps.
Windows Office click-to-run apps if 32-bit or x86 architecture is selected.
Win32 apps with the requirement rule of 32-bit.
ProcessorArchitecture includes x86 apps, ARM apps, ARM64 apps, and neutral apps.
Windows8x apps apply only as Online Microsoft Store for Business apps.
TargetDeviceFamily includes Desktop apps, Universal apps and Windows8x apps.
appx) with any of the following combination of TargetDeviceFamily and ProcessorArchitectures elements:
Microsoft Store for Business apps or Windows Universal LOB apps (.
Web apps that do not require a managed browser to open.
While opening support tickets for Win32 app failures, attach the related failure logs using the steps provided above.Īpp types that are supported on ARM64 devices include the following:.
Stored logs are encrypted to protect any personal identifiable information contained in the logs.
Win32 app install log collection is enabled for apps that meet the required, available, and uninstall app assignment intent.
The maximum log file to upload is 60 MB or 25 files, whichever occurs first.
You can specify environment variables for log collection, such as the following:.
You must specify the complete log file path.
There are specific requirements that must be followed to collect log files: You can select the Collect logs option when your Win32 app installation fails.Ī notification will be displayed indicating the success of the app log collection. Select the Win32 app that was deployed using the Intune management extension. For more information, see Configure the Company Portal app. If it shows NA, then deploy a config policy for the Intune Company Portal.
For iOS/iPadOS DEP devices, ensure that the user is listed as Enrolled by User in Intune Device Overview pane.
If user is over the set limit then delete any stale records that are no longer needed.
Select the affected user and click Devices.
Navigate to Azure Active Directory Users.
Make note of the value set for Maximum devices per user.
Navigate to Azure Active Directory Device Settings.
Check if the user is over the AAD device limit:.
For Windows BYOD devices, the user needs to add a Work account to the device.
If the app does not display in the Company Portal, ensure the app is deployed with Available intent and that the user is accessing the Company Portal with the device type supported by the app.
The following actions should be considered when you have problems installing apps: User Group targeted app installation does not reach device You can also access the troubleshooting pane by pointing your browser to.